Please take your time to read through the Delivery Wizard terms and conditions carefully, this will make you aware of our liability and indemnity under these terms and conditions.
In these terms, the words or phrases below will have the following meanings:-
a) “You, your” – the customer/user/sender who asks us to provide a delivery service, including any employee, agent or subcontractor acting on your behalf.
b) “We, our, us” – Texlogistics Limited (company number 10524364), trading as Delivery Wizard Limited (company number 13193209) together with its directors, employees any agents subcontractors or couriers acting on its behalf.
c) “Consignment” – any item(s) which are, may be, or are intended to be, received by us from any sender at an address for us to carry and deliver to any recipient at any other address, including packaging.
d) “Dangerous goods” – anything you may ask us to deliver that could put the health and safety of other people at risk. This includes (but is not restricted to) explosives, radioactive material, and items requiring specialist treatment or handling during transportation.
e) ”Proof of delivery” – a signature, a photo or company stamp obtained from the consignee acknowledging that the consignment has been received.
f) “Collection point” – the chosen address where the consignment is collected from by delivery wizard. The collection point is stated as ‘from’ on the booking form.
g) “Delivery Point”- the chosen address where the consignment is delivered to by delivery wizard. The delivery point is stated as ‘to’ in the booking form.
h) “Prohibited item” – any item which cannot be carried on any Service.
i) “No protection item” – a consignment that is carried without Parcel Protection for damage or loss and at your risk.
j) “Out of Gauge” – a consignment which is outside of the weight and dimension ranges that we carry on a particular Service or exceeding the weight and dimension you specified.
k) “Returned to Sender” – a consignment may be returned to the sender (our warehouse in Wakefield), if the carrier sends it back to us:
(i) you or your specified recipient did not accept receipt of that consignment;
(iii) you or your specified recipient did not pay any outstanding charges;
(iii) if the consignment is delivered and is Out of Gauge, for which you nor the recipient pay the underpayment;
(iiii) relevant cooperation has not been made by you or your specified recipient.
l) “Service” means the service and carriage of a Consignment by us in accordance with the Service Order.
m) “Service Order” means the summary of the order, which is displayed during the ordering process, which is confirmed to you in the confirmation email that we send once we have accepted your order.
n) “Sender“ The company or individual who is either a company owner/director or an authorised body within the company to process shipments.
o) “Recipient” The intended receiver of the consignment (the person or company receiving a parcel sent by the sender through www.deliverywizard.com)
p) “Damaged consignment” – A consignment that is no longer in the condition in which is received by the carrier or becomes a health and safety risk.
q) “Parcel protection/additional insurance” – Transit cover that provides the sender with additional cover against loss and/or damage. Please note that additional cover is unavailable for particular items including items in our prohibited items guide. If a prohibited item is sent, no refund will be given for this.
r) “Charges” – All charges payable by you, the customer, not limited to carriage costs. Charges may include carriage, carrier surcharges, taxes, fines, administration charges, customs taxes, duty bills, compensation premiums and any other amounts properly chargeable by Delivery Wizard Limited to the Customer in connection with each parcel delivery or imposed by regulatory bodies in relation to the consignment(s) and any other amounts payable under these terms.
s)” Shipping label” – The label, generated by the carrier and provided by delivery wizard, which is to be placed on the consignment and includes collection, delivery and consignment details.
t)”Commercial invoice” – a legal document issued by the sender (exporter) to the buyer (importer)
u) “Service Order” means the summary of the order, which is displayed during the ordering process, which is confirmed to you in the confirmation email that we send once we have accepted your order.
The website – www.deliverywizard.com
We aim to make your shipping process as easy and as automated as possible and we endeavour to make the site accessible at all times. If and when the site is down we shall not be liable for any reason if the site is inaccessible or unavailable.
You are able to use/print any shipping label or documents from the site, as long as they are not altered or modified in any way.
Any information you provide may be stored within the site. By using the site you consent to this information and data being stored.
Our obligation –
Delivery wizard will arrange shipment of the parcel/consignment(s) through a third party carrier, either chosen by the customer at the time of ordering/booking, or the most appropriate carrier for each delivery.
Delivery wizard have the right at any time to introduce remove or change any pricing service or discount without notice.
All customer services / queries must be dealt with through the delivery wizard website or via email at hello@deliverywizard.com. If the carrier is contacted directly, we may not be able to assist you and may also affect your right to make a claim with delivery wizard.
We have the right to charge you for any additional surcharges encountered by the carrier. Additional surcharges may include but are not limited to: remote area surcharge, emergency situation surcharges and rate increases. In some circumstances, these surcharges may not be shown when retrieving a quote on the delivery wizard website. If the user has paid pro-forma or via a delivery wizard account, the additional surcharges will be invoiced and if not paid legal action will be taken against the individual or the company.
There are a few postcode areas where a remote area surcharge is applicable and an additional fee occurs, there may also be an extra 1-2 days added onto the delivery timescale. This can not always be picked up on the quoting stage and we have the right to bill you for any additional fees charged to our account where this is the case.
We aim to provide you with information on our carriers terms and service along with guides to indicate which items are restricted / prohibited and we are on hand to help if and when needed, however we hold no responsibility for wrong or outdated information. If you require further information on the terms and conditions and for information on standard or enhanced cover you are able to find current information on our carriers terms and condition pages, this includes the courier requirements and terms for the right to claim for losses or damages.
Please see below for information on our partners terms and conditions
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UPS Terms and conditions – https://www.ups.com/gb/en/support/shipping-support/legal-terms-conditions.page
DHL Express Terms and conditions – https://mydhl.express.dhl/gb/en/legal/terms-and-conditions.html
Your obligations –
As a Delivery Wizard user you agree to the below statements –
- To ensure all information supplied for the order is accurate and complete, including but not limited to –
the number of parcels sent in the consignment, sizes and weight of parcel/consignment, addresses, sender and recipient contact details, tax/EORI identification’s, duty terms for international shipments, parcel contents and parcel value.Failure to provide this information correctly may result in delay in transit, loss, destruction of goods, return to sender address, If any additional costs are incurred by delivery wizard due to the incorrect information being inputted, it will be the customers responsibility to cover these costs. - To package the consignment correctly, as per the carrier guidelines. If the parcel is not packaged correctly by the sender, delivery wizard have the right to refuse the consignment or any claims for that consignment based on the packaging. To claim on your behalf we must receive photographic proof of the condition of the shipment prior to collection, along with the shipping label intact and placed on the consignment.
- The sender will not cause us to carry anything illegal or deemed as prohibited, in the event of any fines or legal matters the sender/booker will be liable.
- That the goods sent are your property or are property of the company you are arranging the shipment for.
You agree that any quoted rates may change if the characteristics of the actual shipment differ from those reported by you such as: weight, dimension, commodity or any other conditions not accurately described at the time the shipment is processed.
When you book a shipment through Delivery Wizard you shall ensure that the terms of the shipment and any information provided are complete and accurate and you shall cooperate with Delivery Wizard and relevant courier in all matters relating to the shipment.
If you fail to comply with the above, Delivery Wizard and/or the relevant courier shall, without limiting any other rights or remedies, have the right to suspend any and all shipments until you remedy the fault, and we shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from the failure or delay of the shipment. You shall reimburse us on written demand for any costs or losses sustained or incurred arising directly or indirectly from any such default.
