To Avoid any potential disappointment, please take the time to review the ‘prohibited items’ and ‘restricted items’
Any item that are perishable, damaged, dangerous, illegal, counterfeit, replica, stolen, un-packaged, poorly packaged or containing liquids cannot be carried under any circumstances.
The list of below items (as well as items of similar content/description) may potentially not be accepted for carriage, confiscated by customs, and the order may be potentially be cancelled with no refund.
We include the list below to provide you with a guide that our partnered carriers will NOT send. If you need to send any of the below items or have any queries before booking on, always feel free to get in touch via our chat portal. We will always be happy to provide you with additional advice or try to find you a suitable service if our automated system does not make this possible.
Please refer to the chosen carriers current guidelines before you book and arrange any consignment. Links provided below. –
DHL – https://parcel.dhl.co.uk/what-you-can-and-cant-send/
UPS – https://www.ups.com/gb/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items.page
The Following items cannot be carried on any service –
- Animals Or Organisms Of Any Form
- Any Perishable Goods Or Perishable Food
- Batteries And Items Containing Built In Batteries
- Biological Samples
- Compressed Air & Empty Cylinders
- Covid Tests (FedEx Express, FedEx UK, TNT)
- Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
- Food Items – (All Food Items To Spain, Including Non Perishable Are Prohibited). (FedEx Express, UPS, TNT)
- Hand Sanitiser (FedEx Express, FedEx UK, TNT)
- Hazardous Goods Including Aerosol, Asbestos, Explosives, Fire Extinguishers, Fireworks And Christmas Crackers. Items Containing Flammable Or Explosive Substances.
- Illegal Goods – Including Any Items Considered Illegal In Either The Exporting Or Importing Country.
- Large Vehicle Parts – Including Vehicle Panels, Spoilers, Doors Or Engines, Any Car Parts Containing Oil Or Liquids Or Items Related To
- Liquids, Creams, Oils, Wax Or Gels
- Medical Equipment
- Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Stamps (Unless Franked) And Any Financial Documents.
- Paint (FedEx Express, FedEx UK, TNT)
- Perfume (FedEx Express, FedEx UK, TNT)
- Personal Identification Documentation, Like A Passport, ID Card Or Driving Licence
- Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
- Radioactive Materials
- Weapons – Including Replicas Or Ammunition
- White Goods Including Cooker Hoods Or Hot Tubs
- Wood And Wooden Items (Items Made Out Of Wood)
Items Protected For Loss Only:
The services provided to us by the couriers will send the following items, however, they will not protect for any damage.
If the item is lost within their network they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed)
- Any Type Of Wooden Flooring Including Laminate
- Coffee Machines, Coffee Grinders, Coffee Roasters
- Cycles, Bicycles, Unicycles, Tricycles.
- Electrical Appliances – Such As Cameras, Monitors, Computers, Drones, Tvs Or Items Related To
- Fishing Rods
- Knitting Machines Or Sewing Machines
- Models, Kits
- Musical Instruments Including Amplifiers, Speakers Or Turntables. All Musical Instruments Must Be Sent In A Hard Case And Boxed
- Suitcase – A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items.
- Telescopes Or Microscopes
- Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings
The following items can only be carried on a no protection basis on any service –
Any person sending such an item does so at their own risk:
- Ceramics / Porcelain / China / Stone / Granite / Marble
- Glass Items Of Any Type – Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex
- Packaging – Including The Box, Media Packaging, Suitcases Used As Packaging
- Precious Metals And Stones – Including Gold, Silver, Gems, Diamond – Including In Jewellery Form
- Small Vehicle Parts Including Headlights, Taillights, Gearboxes